Delivery & Payment Terms

At Esentiments, we want your shopping experience to be as smooth and stress-free as possible. Below you will find everything you need to know about how we deliver your orders and the payment options available to you.

🚚 Delivery Information

Where Do We Deliver?

We deliver all over Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and all other cities and towns nationwide.

Delivery Charges

Order Type	Delivery Charges
Standard Orders	Free delivery all over Pakistan
Bulk / Wholesale Orders	Contact us for custom rates

Delivery Timeframe

Location	Estimated Delivery Time
Karachi	1–3 business days
Lahore, Islamabad, Rawalpindi	2–4 business days
Other major cities	3–5 business days
Remote areas	5–7 business days

Note: Delivery times may vary during peak seasons such as Eid, Ramadan, and sale events. We will notify you of any delays.

Order Processing

Orders are processed within 24–48 hours of confirmation
You will receive a WhatsApp or SMS confirmation once your order is dispatched
A tracking number will be shared with you after dispatch
Orders are not processed on Sundays and public holidays

Important Delivery Notes

Please ensure your delivery address and phone number are correct at the time of ordering
Our courier partner will call before delivery — please keep your phone accessible
If delivery is unsuccessful after 2 attempts, the order may be returned to us
For high-value or fragile items, extra care is taken in packaging to ensure safe delivery

💳 Payment Options

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan. Pay when your order arrives at your doorstep — no advance payment required for standard orders.

Advance Payment (Bank Transfer)

For high-value or premium products, a 50% advance payment is required before we begin processing your order. This applies to select items only, and is clearly mentioned on the product page.

To make an advance payment:

Place your order on the website
Note your Order Number
Contact us on WhatsApp at [03-111-008-552]
We will share our bank account details
Send your payment receipt via WhatsApp
Your order will be processed within 24 hours of payment confirmation

Accepted Banks for Transfer

Meezan Bank
HBL (Habib Bank Limited)
UBL (United Bank Limited)
JazzCash / EasyPaisa

If you need to pay through a different bank, please contact us — we will do our best to accommodate you.

📦 Order Tracking

Once your order is dispatched, we will send you a tracking number via WhatsApp or SMS. You can use this number to track your parcel through our courier partner’s website. If you have any questions about your delivery status, feel free to contact us directly.

🔄 Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

How to Raise a Return Request

Take clear photos/video of the item and packaging immediately upon receiving
Contact us on WhatsApp at [03-111-008-552] within 48 hours
Share the photos and your Order Number
Our team will review and respond within 24 hours

Conditions for Returns

Item must be unused and in original packaging
Return request must be raised within 48 hours of delivery
Items damaged due to misuse or improper handling are not eligible for return
Change of mind returns are not accepted — please review your order carefully before placing it

🛒 Bulk & Wholesale Orders

Planning a large order for an event, corporate gifting, or wholesale? We offer special pricing for bulk orders. Contact us via WhatsApp or visit our Buy in Bulk page for more details.